Terms and Conditions - Decking Cleaning
Welcome to our Decking Cleaning Services. Please read the following Terms and Conditions carefully before using our services. By engaging our services, you agree to comply with and be bound by these terms.
1. Service Scope
We offer comprehensive decking cleaning services, including pressure washing, stain removal, and application of protective treatments. Our services are designed to restore and maintain the appearance and integrity of your decking.
1.1 Service Description
- Pressure washing to remove dirt, grime, and mold.
- Stain and discoloration removal.
- Application of sealants or protective coatings.
2. Booking and Scheduling
Appointments can be scheduled through our online booking system or by contacting our customer service. We strive to accommodate your preferred dates and times, subject to availability.
2.1 Cancellation Policy
If you need to cancel or reschedule your appointment, please notify us at least 48 hours in advance to avoid any cancellation fees.
3. Payment Terms
Payment is required upon completion of the service. We accept various payment methods, including credit cards, debit cards, and bank transfers.
3.1 Pricing
Our pricing is based on the size of the decking area, the extent of cleaning required, and any additional services requested. A detailed quote will be provided prior to commencing work.
4. Customer Responsibilities
To ensure the effective completion of our services, customers must:
- Provide clear access to the decking area.
- Move any furniture or obstacles that may hinder the cleaning process.
- Inform us of any existing damages or areas of concern.
4.1 Property Access
Customers must ensure that our team has unrestricted access to the property during the scheduled service time.
5. Liability and Insurance
We are fully insured and take all necessary precautions to prevent damage to your property. However, in the unlikely event of accidental damage, we will take responsibility and compensate accordingly.
5.1 Damage Claim Procedure
If you notice any damage post-service, please contact us within 48 hours so that we can assess and address the issue promptly.
6. Warranty and Guarantees
We stand behind the quality of our work. We offer a satisfaction guarantee, ensuring that all services meet our high standards.
6.1 Service Guarantee
If you are not satisfied with the quality of our service, we will re-perform the service at no additional cost.
7. Health and Safety
Our team adheres to strict health and safety protocols to protect both our employees and your property. This includes the use of appropriate cleaning agents and equipment.
7.1 Environmental Considerations
We use environmentally friendly products whenever possible to minimize our ecological footprint.
8. Privacy Policy
Your privacy is important to us. We collect and use your personal information solely for the purpose of providing and improving our services. Your information will not be shared with third parties without your consent.
8.1 Data Protection
We implement robust security measures to protect your data from unauthorized access, alteration, or disclosure.
9. Limitation of Liability
While we strive for excellence, we cannot be held liable for indirect, incidental, or consequential damages arising from the use of our services.
9.1 Force Majeure
We are not responsible for delays or failures resulting from acts of God, natural disasters, or other circumstances beyond our control.
10. Governing Law
These Terms and Conditions are governed by and construed in accordance with the laws of the jurisdiction in which our services are provided.
10.1 Dispute Resolution
Any disputes arising from these terms will be resolved through arbitration in the appropriate jurisdiction.
11. Amendments
We reserve the right to update or modify these Terms and Conditions at any time. Any changes will be communicated to you in a timely manner.
11.1 Continued Use
By continuing to use our services after any modifications, you agree to be bound by the updated terms.
12. Acceptance of Terms
By scheduling and using our decking cleaning services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.
